BT Redcare Closing

On the 1st February 2024 BT announced that its BT Redcare operation would be closing on 1 August 2025.

This will no doubt cause inconvenience to existing BT Redcare customers  ITS Security can offer a cost effective alternative to the BT Redcare service.

See here for BT Redcare Alternatives.

BT Redcare Business and Commercial Alarms

ITS Security are BT Redcare Approved Installers and can offer you our knowledge gained through years of experience designing and installing Redcare products.

Contact us and we will listen to your requirements and then suggest a cost-effective solution to meet your needs.

What is BT Redcare?

Firstly Redcare is a BT product which combines a secure redcare landline connection with a GSM radio backup path. In the event of a line cut, redcare enables the alarm system to be monitored by radio path. If line failure occurs the Alarm Receiving Station is informed, but the GSM Radio path will continue to communicate sending out any subsequent alarm signals.

Redcare Alarm systems

A BT Redcare GSM alarm is capable of sending out a confirmed activation signal if either the primary landline or secondary radio path is lost, regardless of which one is lost first. Redcare offers the most secure form of alarm monitoring available.

The service provides continuous monitoring of a BT telephone line that links your ITS Security’s installed alarm system to the Alarm Receiving Centre. The result is the continuous protection of our customer’s property, every second of the day, 365 days a year.

Unlike other alarm monitoring services, redcare both alerts the Alarm Receiving Centre when it detects a line cut AND provides encryption to prevent the substitution of equipment “spoofing”  (emulation) of line conditions. This is why redcare is the most secure system of its kind.

Redcare benefits and features

Redcare is a Secured By Design product and as such has gained the Police Preferred Specification status. This was achieved by BT after testing against and meeting the highest grade (Grade 4) of the new European Standard 50131

• There is no need for an extra telephone line (a Modem Compatible device may be needed if fax and data services are being used on the same line).
• Active, continuous 2-way monitoring – 24 hours a day, every day of the year
• High-Speed alarm transmission summons help within a matter of seconds
• Alarm signals can be transmitted to the ARC even when the phone is in use
• Encrypted signals which cannot be replicated
• Instant detection if your telephone line is cut
• No additional call charges

Why choose ITS as your BT Redcare Alarms Installer:

Our Expertise comes with a very personal service in guiding you through the installation process and thereafter to ensure your sites are protected 24/7

Free security survey, with written specification, risk assessment and costings

From your confirmed order to install usually within 10 working days

Prices including full monitoring and our no quibble maintenance from £50 + Vat per month payable by Standing Order (Pricing will be negotiated for multiple sites)

We do not charge extra on the cost of your alarm system for the redcare gsm upgrade providing you sign a 36-month monitoring and our standard maintenance agreement. We will accept lesser periods but a charge will be made for the redcare upgrade.

New European Standard EN 50131, PD6662 and DD243 compliant

BT Redcare provides the most secure alarm monitoring network anywhere in the world. It plays a vital role in protecting property from intruders and fire and is a key element in managing risk. The Association of British Insurers (ABI) regularly rates redcare as #1 in its field

Guarantee Scheme: BT Redcare are so confident that redcare products are totally secure that they come with a guarantee from BT Redcare of financial compensation, should the alarm signal fail to be transmitted from a redcare protected site to the Alarm Receiving Centre due to technical failure or negligence by BT.

Remember – You cannot order this product direct from BT – it has to be through a compliant Intruder Alarm Specialist

Change to all-IP explained