BT Redcare Closing

On the 1st February 2024 BT announced that its BT Redcare operation would be closing on 1 August 2025.

This will no doubt cause inconvenience to existing BT Redcare customers  ITS Security can offer a cost effective alternative to the BT Redcare service.

See here for BT Redcare Alternatives.

Redcare Alarms

What is Redcare?

Firstly Redcare is a BT product which combines a secure redcare landline connection with a GSM radio backup path. In the event of a line cut redcare enables the alarm system to be monitored by radio path.

If line failure occurs the Alarm Receiving Station is informed, but the GSM Radio path will continue to communicate sending out any subsequent alarm signals.

A BT Redcare GSM alarm is capable of sending out a confirmed activation signal if either the primary landline or secondary radio path is lost, regardless of which one is lost first

Redcare offers the most secure form of alarm monitoring available. The service provides continuous monitoring of a BT telephone line that links your ITS Securities installed alarm system to the Alarm Receiving Centre. The result is the continuous protection of our customer’s property, every second of the day, 365 days a year.

Unlike other alarm monitoring services, redcare both alerts the Alarm Receiving Centre when it detects a line cut AND provides encryption to prevent the substitution of equipment “spoofing” (emulation) of line conditions. This is why redcare is the most secure system of its kind.

Redcare benefits and features

Redcare is a Secured By Design product and as such has gained the Police Preferred Specification status. This was achieved by BT after testing against and meeting the highest grade (Grade 4) of the new European Standard 50131

There is no need for an extra telephone line (a Modem Compatible device may be needed if fax and data services are being used on the same line).

Active, continuous 2-way monitoring – 24 hours a day, every day of the year

High-Speed alarm transmission summons help within a matter of seconds

Alarm signals can be transmitted to the ARC even when the phone is in use

Encrypted signals which cannot be replicated

Instant detection if your telephone line is cut

No additional call charges

Can be used not only for Intruder Alarm signalling but for CCTV and Fire Alarms.